At Xmas Christmas Tree, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help!

We offer a 30-day return and refund policy to provide you with peace of mind while shopping for your holiday essentials.

Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be unused, in its original condition, and in its original packaging.
  2. A proof of purchase, such as a receipt or order confirmation, must be provided.
  3. The return request must be initiated within 30 days of receiving your order.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards.
  • Personalized or custom-made items.
  • Sale or clearance items.

How to Initiate a Return

  1. Contact our customer support team at xmaschristmastreestore@gmail.com
     or +18504489166 to request a return authorization.
  2. Once approved, package the item securely and include the proof of purchase.

Please note that customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Refunds

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original payment method.
  • If your refund is rejected due to item condition or policy violations, we will notify you and return the item at your expense.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, contact us atxmaschristmastreestore@gmail.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at xmaschristmastreestore@gmail.com
 or +18504489166

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.